Redemtech Positioned as a Leader in the Gartner Magic Quadrant for North America ITAD

“ITAD service providers have become an important link in the overall life cycle management of IT equipment. Indeed, the number and complexity of legislative mandates — often country/region specific — that cover the secure and environmentally proper disposal of IT equipment are growing rapidly, and the consequences of non-compliance are quickly gaining board-level attention.”

Redemtech has been positioned by Gartner, Inc. in the Leaders quadrant of its 2011 Magic Quadrant for North America Information Technology Asset Disposition (ITAD). The report was compiled using extensive research and customer feedback, and is designed to help potential customers evaluate service providers.

This report “assesses the North American ITAD marketplace and the capabilities of its leading vendors” and “represents the first revision of Gartner’s initial (2010) coverage of this industry segment.”

Gartner points out that, with the IT asset disposition sector “rapidly evolving to accommodate dynamic requirements or user organizations, from the rise of the mobile workforce and its concomitant growth in mobile devices; to the on-site data sanitization driven by more stringent requirements for data security; to the growing influx of end-of-life systems driven by the accelerating migration to Windows 7,” organizations are now more focused than ever on “data security and the disposition of e-waste.” This, in turn, Gartner says, “is forcing IT asset managers to more closely evaluate their ITAD processes and providers.”

According to Gartner, vendors positioned in the Leader Quadrant are those “characterized by comprehensive sales organizations, financial stability, a clear and consistent commitment to the ITAD market, comprehensive customer support, broader service portfolios and greater market presence.” In addition, they also “register the highest scores on Ability to Execute and Completeness of Vision” and tend to have a “wider geographical coverage through direct, owned and operated facilities, with special emphasis on North America.”

Redemtech Leader capabilities

“At Redemtech, we believe leadership requires delivering a level of service that goes beyond the requirements of the typical RFP ─ we work to improve our customers’ businesses. Our objective is to understand our customer’s business problems, provide solutions that set new industry standards for security, efficiency and sustainability, and make our customers more competitive in their own fields.”

Robert Houghton
President & Founder

In the Magic Quadrant, Gartner cited a number of factors that enabled Redemtech to be positioned in the Leader Quadrant, including:

• Innovative approach to providing worldwide services
• Proprietary Retrac® system
• North America’s largest Microsoft Authorized Refurbisher

The Magic Quadrant also cited the following areas of strength:

• (Redemtech) has worldwide service capabilities with e-Stewards Certified franchises that use Redemtech's audited ITAD processes and standard control platform
• Customer experience indicates a generally open, responsive and flexible management team and customer service
• Redemtech's Serious Good program (end-to-end corporate and employee donations; includes final asset disposition) gets high marks from clients